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+639177790117  I +639165261842 
 

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(033)5138378

reservations@pixerience.com

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PIXERIENCE

TERMS AND CONDITIONS

This agreement incorporates the terms and conditions for us to provide services to the User of this page (herein referred to as “the User”) and any person(s) availing services from Pixerience Travel and Tours (herein referred to as “PTT”). They shall be deemed to have read, understood, and expressly accepted the terms and conditions which shall govern the desired transaction or provision of such services by us for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or us with respect to any services we provide shall be restricted to the scope of this agreement.

We reserve the right, in our own discretion, to terminate access to any or all of our page, its related services or any portion thereof at any time, without prior notice.

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages, and the online reservation service provided on these pages and through the website are owned, operated and provided by PTT nd are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

ACCEPTANCE AND AGREEMENT

You agree to the terms and conditions outlined in this Terms of Use Agreement (herein referred to as “Agreement”) with respect to our Page. The Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Page, its contents, products and services provided for, and the subject matter of this Agreement.

The following terms and conditions apply to all tours and services organized by Pixerience Travel and Tours.  For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc.

If your booking includes flights, accommodations or other services, provided by someone other than Pixerience Travel and Tours, then your contract shall be subject to the conditions set forth by that company, or in the case of an airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.

We are no longer responsible or liable for any arrangements which you make while on your vacation which are not made through PTT.

 

OUR RATES

Quoted rates and reserved bookings are not final and may change without prior notice, whereas,  finalized bookings are fixed and  generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT (Value Added Tax).

We reserve the right to change our prices on the website at any time before you finalize a booking, including any special rates that we may offer from time to time, which may not be the same as those published on this website.

Discounts provided for by the law such as, but not limited to, privileges given to Senior Citizens and Persons with Disability are honored, but may not be applied to services in promo.

CANCELLATION

Cancellation of reserved/confirmed booking is subject for approval. If applicable, cancellation fees will be based on hotels/ resorts/airlines and other charges of operators plus a handling fee of Php 500 +VAT per person, even in fortuitous events or any condition beyond our control. Service fee is non-refundable. If applicable, refunds will be processed immediately after receipt of money from the operators and receipt of unused tickets and negotiable documents.

We reserve the right to cancel trips or reject clients who will show violence and hostility in any way to our staff.

FORCE MAJEURE, ACTS OF GOD AND FOTUITOUS EVENTS

Direct and indirect consequences of Acts of God or any circumstance/ emergency beyond the control of PTT and operators such as failure to perform, delay, liability or damage shall be excused and shall not render them responsible for the same. In any case, any liability of PTT that can arise from its services shall be limited to the fees it received for the same, exclusive of tax. Thus, it is highly advised that prior to your trip, travel insurance must be acquired to protect your interest.

We are not responsible for changes which would arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancelation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity

LIABILITY

Pixerience Travel and Tours acts only as an agent for vendors and service operators (operators) and as such, it is not liable for any loss, injury, death, accident or damage sustained in the course of availing the specified services. In the event of any delay or suspension, it is the responsibility of the Operator to take the necessary remedial action to address the same and its consequences. In any case, PTT will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Operator will be responsible for the final decision on such requests.

Additional expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest. Indicated distances and travel times are estimates only and descriptions provided are for general guidance only and may not be based on the latest available information.

CONDITIONS OF CARRIAGE & ACCOMMODATION

We are neither a carrier nor a provider of hotel accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier's duly authorized agents and according to such carrier's regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the 'house rules' of the hotel or other accommodation providing or undertaking to provide such accommodations.

Travel routes/ itinerary, departure date, hotel accommodation or other service may be amended due to safety concerns, prevailing conditions or unforeseen circumstances. The right is reserved to substitute accommodation, shipping and air carriers of similar category or alternate programs, schedules, in any way necessary in the interest of tour members or due to circumstances over which the operators have no control, like weather and local conditions.

Please be advised that it is the guest’s responsibility to arrange proper exit/reentry documents, validity of passport and visa for the country(ies) to visit.

Given the possibility of changes in timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation.

DOCUMENTATION

Whatever necessary documents are needed for your travel, especially in international trips, it is your responsibility to procure them. It must also be noted that it is the guests responsibility to make sure that all details (e.g. name, date of birth, destination, travel dates, etc.) entered to in any form needed for the service/s availed of are true and correct.

TERMINATION OF YOUR BOOKING

We reserve the right in our absolute discretion to terminate your travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

UNUSED SERVICES

No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you.

TRAVEL INSURANCE

Generally, all tours do not include travel insurance, but are vailable upon request. 

Should you fail to secure such travel insurance coverage, it is implied that you accept full responsibility for yourself and all of the members of your party, and relieve PTT, its travel agents and representatives, if any, for any and all costs that may arise.

COMPLAINTS

We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. We can be reached through reservations@pixerience.com | info@pixerience.com | pixerience@gmail.com | https://www.facebook.com/pixeriencetravelandtours/ | (033) 513-8378